Terms & Conditions

1. Parties & definitions

• SPLENDID DIGITAL (“we”, “us”, “our”) operates this website and the digital storefront.
• You (“customer”, “user”) are the individual or organisation using the website or placing an order.
• Digital products mean downloadable files and related licensed content (such as ebooks, archives, or bundles) supplied electronically.
• Order means a confirmed request to purchase digital products submitted through checkout.

2. Acceptance of terms

Your use of the website, browsing, account creation where applicable, and placement of orders constitute acceptance of these Terms & Conditions and our Privacy Policy. If you do not agree, you must stop using the site and must not submit an order.

These terms apply together with any product-specific notices, download instructions, and communications we send relating to your order.

3. Changes to terms

We may update these terms to reflect legal, technical, or business changes. The “Effective date” at the top will be revised when we publish updates. Continued use of the site after publication constitutes acceptance where permitted by applicable law.

Orders confirmed before an update remain governed by the terms in effect at the time of checkout, unless a change is required by law.

4. Eligibility & use of the site

• You represent that you are legally able to enter a binding agreement in your jurisdiction and that payment information you provide is accurate.
• You must not misuse the site: no unlawful activity, scraping for competitive harm, circumventing technical measures, disrupting servers, probing security without authorisation, or attempting to gain access to unauthorised files or accounts.
• We reserve the right to suspend or refuse service where misuse is suspected or confirmed.

5. Nature of digital products & delivery

• All ebooks and related files are supplied as digital downloads only. No physical shipment is offered unless expressly stated elsewhere for a separate product category.
• Delivery is effected by granting access via your order confirmation workflow (for example secure order links, download buttons, or email instructions) after prerequisites are met.
• You are responsible for ensuring your device and software can open the formats we provide (e.g. PDF, ZIP, proprietary reader formats).
• File availability may depend on verification of payment. Until payment is confirmed in line with Section 8, fulfilment remains pending.

6. Product descriptions & pricing

We aim to describe each digital product accurately on its product page. Occasionally errors occur (pricing, typography, descriptions). Where an error is manifest and materially affects the bargain, we may cancel or rectify the affected order prior to fulfilment.

Prices are displayed at checkout before you confirm. Applicable taxes, duties, or bank fees charged by third parties remain your responsibility unless we state otherwise.

We may change catalogue prices without notice; changes do not retrospectively alter paid orders unless required by law.

7. Formation of contract

An order constitutes an offer. We accept it by confirming the order electronically (confirmation page and/or email). Until accepted, no contract arises and we may decline orders (for example suspicion of fraud, payment risk, geographic restrictions where applicable).

You must keep your secure order credentials and confirmation emails confidential.

8. Payment — Dodo Payments

• Checkout is completed through our secure hosted payment provider, Dodo Payments, which may offer card, wallet, and other methods depending on your region.
• Digital products are delivered through Dodo’s digital product delivery system after payment succeeds.
• Orders remain pending until payment is confirmed; access is released when payment is verified by the processor.
• Refunds, where applicable, may revoke digital access through the same delivery system.

9. Licence grant (your rights to downloads)

When payment is verified and fulfilment completes, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to download and use the purchased digital content for lawful personal purposes.

Unless expressly stated on the product listing, licences are:

• Single-user oriented (organisation-wide rights require explicit written arrangement).
• Not for resale, rental, redistribution, broadcasting, staging on public networks for mass unauthorised access, inclusion in compilations offered to third parties, or circumvention of copy protection.
• Tied to the purchase context; gifting or resale of access credentials or files is prohibited without our written consent.

10. Intellectual property

Except for the licence in Section 9, SPLENDID DIGITAL and its licensors retain all rights, title, and interest in trademarks, copyrights, layouts, compilations, and technology associated with the site and products.

Third-party content remains subject to its owners’ rights. No implied licence arises beyond expressly granted rights.

11. Availability, maintenance & technical issues

• We endeavour to operate the storefront continuously but do not guarantee uninterrupted access (maintenance, outages, force majeure).
• You should retain personal backups of lawful copies you downloaded; we cannot guarantee indefinite re-download windows unless stated on confirmation.
• Support timelines are indicative; contact routes are stated on our Contact Us page.

12. Refunds, cancellations & chargebacks

Digital products. Many jurisdictions recognise that digital content loses “returnability” once supplied. Where the law affords you no automatic right of withdrawal after supply, refunds are discretionary unless the product materially fails conformity or we mis-described goods.

• Contact our support inbox with order code before initiating chargebacks — we prioritise factual resolution.
• Duplicate charges, proven non-delivery before access, or duplicate purchases may be corrected by refund or credit at our choice.
• Abusive chargebacks may result in account or future-order restrictions where applicable.

13. Disclaimers

To the extent permitted by law, the site and digital products are provided “as is” and “as available” without warranties of merchantability, fitness for a particular purpose, or non-infringement except where explicitly written into law.

Educational or technical content is not professional advice; use at your own judgment.

14. Limitation of liability

To the fullest extent permitted by applicable law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, goodwill, or business interruption arising from use of the site or digital products.

Our aggregate liability for direct damages relating to a specific order is generally limited to the amount actually paid for that order, except where liability cannot be limited by law (for example death or personal injury caused by negligence where applicable).

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the minimum extent permitted.

15. Indemnity

You agree to defend and hold harmless SPLENDID DIGITAL and its operators from claims arising from your breach of these terms, misuse of digital products, or violation of third-party rights, to the extent permitted by law.

16. Force majeure

We are not liable for delay or failure caused by events beyond reasonable control (telecommunications failure, natural disaster, war, strikes, payment network outages, etc.).

17. Governing law & disputes

These terms are intended to be interpreted in accordance with applicable laws of the jurisdiction we designate in writing for corporate purposes, without regard to conflict-of-law rules that would apply another law, subject to mandatory consumer protections in your country of residence where they cannot be waived.

Before formal proceedings, you agree to attempt good-faith resolution via our contact channels. Nothing limits either party’s right to seek injunctive relief for IP or security breaches where appropriate.

18. Severability & entire agreement

If any provision is held invalid, the remainder remains enforceable. These terms, together with our Privacy Policy and order-specific communications, form the entire agreement regarding the subject matter to the exclusion of prior inconsistent understandings.

19. Contact

Questions about these terms: use our Contact Us page. For legal notices where required, follow instructions we publish or provide in writing.