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Contact us
Questions about orders, downloads, payments, or our digital library? Reach us by phone, email, or the form below. We serve customers worldwide and reply as quickly as we can during business hours.
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Phone
Prefer to speak with us? Leave a voicemail or send a WhatsApp/text if unavailable.
Response times
Emails are monitored Monday–Saturday. Urgent payment or access issues — mention “urgent” in the subject.
- Include your order code if your question is about a purchase.
- Downloads unlock after payment is confirmed; see your order email for your secure link.
Frequently asked questions
Which payment methods do you accept? expand_more
Pay once with Dodo Payments (card/wallet) for a single purchase, or subscribe with Remita Direct Debit for automatic renewals when that option is offered on the product. Availability depends on each title and which gateways are enabled.
What is the difference between Pay once and Subscribe? expand_more
Pay once (Dodo) is a one-time purchase — you get downloads after payment and buy again later if you want another period. Subscribe (Remita) sets up a bank Direct Debit mandate that renews automatically on the interval shown for that title. The two paths are separate; checkout never mixes Dodo into a Remita subscription.
How do I get my ebook after paying? expand_more
For one-time Dodo purchases, open your order page and use the Dodo download links (also emailed by Dodo). For Remita subscriptions, downloads appear on your subscription page after Remita confirms the debit.
How long until my payment shows as confirmed? expand_more
Dodo card payments usually confirm within minutes. Remita Direct Debit unlocks when Remita confirms the debit — refresh your subscription page shortly after OTP activation.
Can I share or resell my download? expand_more
No. Downloads are licensed for your personal use only. Redistribution, resale, or public posting of files is prohibited. See our Terms & Conditions for details.
I haven’t received an email — what should I do? expand_more
Verify the address you typed at checkout, check spam/junk folders, and add our domain to safe senders. If nothing arrives, contact us with your full name and approximate order time — we’ll trace it.
Do you offer refunds? expand_more
Digital products may be refunded only where required by law or at our discretion (e.g. duplicate charge, verified non-delivery before access). Tell us what happened — we resolve issues case by case.
Is my personal data secure? expand_more
We collect only what we need to fulfil orders (name, email, order details). Bank account numbers for Remita mandates are masked and encrypted. We never sell customer lists. More detail is in our Privacy Policy.